We take your privacy seriously - here's exactly how we handle your information
Manage your cookie settings here
Look, we get it - privacy policies can be pretty dry reading. But here at Aetherion Chronos, we've always believed in being straight with our guests about everything, including how we handle your personal info.
This policy covers what data we collect when you book a room, dine with us, or just browse our website. We've tried to keep the legal jargon to a minimum and explain things in plain English because honestly, you deserve to know what's happening with your information.
We're committed to protecting your privacy under Canadian law, including PIPEDA (Personal Information Protection and Electronic Documents Act), and we take that responsibility seriously. If anything here doesn't make sense or you've got questions, just reach out - we're here to help.
When you make a reservation or use our services, we'll need some basics from you:
Like most websites these days, we automatically gather some technical stuff when you visit us online:
Occasionally, we might get information about you from travel agents, booking platforms, or business partners who help arrange your stay. We only use this data in ways that are consistent with this privacy policy.
We don't collect your info just for the sake of it - here's what we actually do with it:
Process your reservations, check you in, provide room service, manage your spa bookings - basically everything you'd expect when staying with us.
Send booking confirmations, answer your questions, notify you about your stay, and share updates about our services if you've opted in.
Remember your preferences so we can make your next stay even better - like knowing you prefer a quiet room on higher floors or that you're gluten-free.
Analyze how guests use our services to make things better - from website navigation to in-room amenities.
Send you special offers and promotions (only if you've said yes to marketing emails - you can unsubscribe anytime).
Keep records for tax purposes, respond to legal requests, and protect against fraud or security issues.
We're not in the business of selling your personal information - that's just not how we roll. But we do share data with trusted partners who help us run the hotel:
Important: All these partners are contractually obligated to keep your information secure and only use it for the purposes we've specified. They can't use your data for their own marketing without your explicit consent.
Cookies aren't just delicious snacks - they're also small text files that websites use to remember things about you. Here's the breakdown:
These are necessary for the website to work properly. They enable basic functions like page navigation, booking forms, and secure access to your account.
You can't disable these if you want to use our site - they're kind of essential (hence the name).
These remember your preferences - like language choice, currency, or whether you've logged in. They make your experience smoother and more personalized.
Help us understand how visitors use our site - which pages are popular, where people get stuck, that sort of thing. We use this info to make improvements. All data is aggregated and anonymous.
Track your activity across websites to show you relevant ads and measure campaign effectiveness. We only use these with your consent, and you can opt out anytime through our cookie preferences.
Managing Your Cookie Preferences
You can control cookies through our preference center or your browser settings. Keep in mind that blocking certain cookies might affect your experience on our site.
Under Canadian privacy law, you've got some pretty solid rights when it comes to your personal data. Here's what you can do:
Request a copy of all the personal information we hold about you. We'll provide it in an easy-to-understand format.
If something's wrong or outdated, let us know and we'll fix it. You can update most info directly through your account.
Ask us to delete your information (though we might need to keep some records for legal or accounting purposes).
Tell us to stop using your data for certain purposes, like marketing - though we'll still need to process booking info to provide services.
Get your data in a format that you can transfer to another service provider.
Change your mind about marketing emails or other optional data uses anytime - just click unsubscribe or contact us.
How to Exercise Your Rights
Just send us an email at